Mittelbrandenburgische Sparkasse (MBS) is subject to the German Act on the Entrepreneurial Duty of Care in Supply Chains (Lieferkettensorgfaltspflichtengesetz – LkSG) since 1 January 2024. MBS is committed to its responsibility for human rights and the environment in its supply chains.
The LkSG obliges companies to set up a complaint procedure to receive complaints regarding possible human rights and environmental violations along their own supply chain or in their own business area. MBS supports the objective of the LkSG and has therefore set up four possibilities to file a complaint:
- Simply fill out our contact form.
- Alternatively, you can send us your complaint informally by e-mail to LkSG-Beschwerde@mbs.de or by post. For this purpose, please address your letter to:
Mittelbrandenburgische Sparkasse
Quality Management
Saarmunderstr. 61
14478 Potsdam - In addition, you can also reach us by by phone at 0331-89 97979. In this regard, please bear in mind that our colleagues can generally only handle German-language calls in full. For complaints in other languages, please use the contact alternatives stated above.
In order to respond to you and best process your complaint, we will need the following information:
- Your name and contact information (email address) including country of residence.
- Which action of MBSor one of its suppliers is related to your reasons for complaint?
- Explain in as much detail as possible the adverse impact or risk and how it affects you. Please attach any documentation you feel is relevant to the complaint.
- If relevant, tell us our standards or policies that you allege we have violated.
- What you hope to gain from the complaint and how we can best address your complaint.
All information you provide will be kept confidential.
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